FUNCTION: Performs a variety of tasks associated with the processing, packaging, and distributing of payrolls for clients. Assists in ensuring that Bangor Payroll and its customers are in compliance with local, state and federal regulations.

ACCOUNTABILITIES:

Prints Client Payroll Checks and Reports:

• Prints payrolls off the queue

• Fills printer with report paper and check paper

• Changes printing cartridges as needed

• Selects payrolls on computer to be sent to printer

• Trouble shoots printer for paper jams, etc.

Sorts:

• Separates checks and reports

• Matches checks to reports and puts with company folder

• Separates according to established delivery method

Seals and Packages:

• Follows delivery instructions

• Accounts for correct number of checks for each client

• Operates check sealing machine

• Clears jams in check sealer

Distributes:

• Prepares labels for packaged payrolls

• Records and places packaged payrolls in appropriate location for client specific delivery service

• Accounts for correct number of packages in each delivery method

Customer Experience:

• Handles customer questions and service issues politely and efficiently

• Follows appropriate procedures to solve customer problems

• Understands company products and services

• Phones, faxes, or emails customers with debit amounts

• Tracks online or calls to determine reasons for late delivery

• Responsible for delivery of misplaced or misdirected payrolls

Compliance and Control:

• Assists in ensuring that the Bank is in compliance with local, state and federal regulations

General:

• Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels

• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork

• Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook

• Maintains strict confidentiality

• Performs additional duties as requested

Knowledge/Skills/Experience Requirements:

• High school diploma or equivalent required

• Excellent customer service skills required

• Demonstrated relevant computer literacy

• Microsoft Word, Excel and Outlook proficiency

• Ability to work with little supervision

• Good communications skills, verbal and written required

• Attention to detail, emphasis on accuracy

Physical Demands/Conditions Requirements:

• General office environment

• Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required

Equipment Used:

• General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.