Gallagher Branch Support Supervisor in Bellevue, Washington
Gallagher Benefit Services, Inc. (GBS) consistently stands out in a competitive marketplace as an employer of knowledgeable, highly skilled and competitive talent. We are a company that touches businesses and their employees on a personal level. At the core, our job is to help protect the health and well-being of employees and their families and provide for their financial security – all while allowing employers to attract and retain the people they need to grow and succeed. As you consider the value of working for our team, remember your talent, winning attitude and strong performance will be highly valued and will maximize your future potential.
How will I contribute to the business?
In this highly visible position, you will directly provide analytic support for confidential projects, recommend process optimization and support the budget process for northwest branch leaders. As a leader in the business, you will provide mentorship and support to up to three direct reports. You will be accountable for the accurate and timely premium tracking and disbursement tasks for GBS Administrators. You will lead the 5500 reporting process, Enrollment Form Compliance and licensing. You will manage cash receipts, and detail commission data using the appropriate databases.
You ensure all bankingtasks are completed including- Daily Bank Reconciliations, ManualDeposits, Revenue transfers to corporate and Prepare reports and depositdaily premium cash receipts from lock box
You analyze data usingExcel or Access to build reports to problem solve or provide data tointernal clients
You lead revenueprocess including tracking, collections, and monthly Open Air (Consultingfee billing)
You gather and trackaccounts payable to submit to Corporate
You track expenses andrevenue and provide relevant data to branch leaders
You support the annualbranch budgeting process
You analyze and trackCOBRA subsidies, payments, reimbursements and disbursements utilizing ourinternal GBAS system
You deliver allrequired divisional reporting and accounting requirements including monthend closing, revenue transfers, research requests and SOX requirements.
You provide leadershipand training to accounting clerks including mentorship, coaching andperformance management.
Participate in thedevelopment of profitability models, business insight analytics andcollections protocol to optimize results in the NW region.
Support complex proposals/responses to requests for information, presentations, employee communications and other materials to be presented to prospects and clients.
Work with broker teams and GBS Administrators to market and implement technology tools; act as a liaison between corporate/vendors and internal/external customers.
Develop and deliver training programs and materials internally and to clients, provide client support.
Administer branch systems including CRM, Agency Management and client communication systems; create reports, templates, and train users.
Supervise teams who provide branch support; could include admin/facilities, local finance and others as needed.
Manage department(s) workflow and employee performance to ensure optimal results.
Deploy training and communication of local changes, including legislative compliance, carrier product and market trends
Apply project management techniques to implement initiatives within the branch and in support of client consulting services and divisional initiatives.
Design, document, and deploy process enhancements within their specific area of accountability.
Collaborate with other teams to develop and deploy initiatives within the branch to improve results for employees, the company and the client.
Perform additional projects as needed.
Must consistently display a strong customer service attitude in working with internal and external clients, always striving to deliver an outstanding customer experience.
Each employee shall demonstrate professional behavior that supports team effort and enhances team behavior, performance and productivity.
We look for teammateswho display a strong customer service attitude in working with internaland external clients, always striving to deliver an outstanding customerexperience
We appreciate highlyorganized leaders who can handle multiple priorities and deadlines
Your strongforecasting and abstract reasoning skills will be an asset to ourleadership team as you help in growing our team
Your business ethicsare strong and you understand the need for confidentiality, transparency,and accountability in being a resource for the leadership team
We will look to you toclearly articulate highly detailed information succinctly
We expect a dedicationto doing what is right for others at all times
We trust you to be areliable and consistent leadership presence in the office
What skills would make me successful in this role?
Communication, Analytical, and Organization Skills
Highly developed attention to detail, organizational and follow up capabilities.
Ability to manage multiple priorities and deadlines.
Strong forecasting and abstract reasoning skills
Transparent and accountable reporting to branch leaders
Able to clearly articulate highly detailed information succinctlyWork Execution
Highly accountable and resilient.
Highly confidential trusted advisor to branch and regional leaders.
Highly adaptable and able to integrate changes quickly.Standards and Practices
Basic understanding of professional and industry standards and practices and the Gallagher Way.
Demonstrates good judgement and operates with high integrity.
Reliable and a strong consistent leadership presence in the officeUse of Time
Able to manage and execute on multiple priorities.
Develops reasonable actions plans and consistently meets deadlines
Consistently available to respond to support adhoc needs in the branch.Customer Service and Business Strategy
Good interpersonal skills.
Ability to communicate with team members.
Strong customer service focus.
Committed to doing what is right for others at all times.
Do I have what it takes to beconsidered?
3-5 years managementexperience
Expertise in Microsoftoffice suite
Experiencewith insurance premium accounting
Database management skills
PriorTPA or Carrier Experience
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.#LI-EE1
Job: Administrative Services
Organization: GBS - Western Region
Title: Branch Support Supervisor
Requisition ID: 45484