Job Description:

TEKsystems client is the leading choice of Introducing Brokers and Portfolio Managers looking for brokerage administration support.

The Bank will provide trading and custodial services to Portfolio Managers (PM), and is a Carrying Broker to IIROC registered Introducing Brokers (IB)across Canada.

Creating strong partnerships with clients is paramount to the banks success. The role of the account manager plays a vital part in ensuring the bank delivers the highest quality of customer service to their clients. The AM role is a member of the Service Delivery Team providing day to day service to a number of independent Portfolio Managers and Introducing Brokers. The Service Delivery team act as a liaison between the client and the various support areas within the bank.

Job Description/Accountabilities :

•Possess knowledge of the structure, procedures and systems utilized within the bank and support areas

• Build and maintain strong relationships with clients through the coordination of efforts with various internal departments and divisions within the bank.

•Ensure that a high level of customer service is maintained with our clients by keeping them informed of any new developments, products, and all available services as they relate to their business needs

•Ensure prompt and thorough resolution of all client issues and recommend improvements in policies and procedures with the ultimate goal of continually improving our service delivery

•Act as a liaison with the various operational areas within the bank to ensure tasks are completed in a proactive and timely manner

•Conduct regular meetings with clients and document ongoing service and operational issues with respect to the client and the bank, investigate, follow and resolve

•Provide clients with guidance on bank policies, procedures and training that directly impact their business

•Provide process improvement recommendations that will enhance the overall business relationship with clients

•Represent the bank professionally at client meetings/business functions.

Requirements:

+1 year of banking/financial related experience

Knowledge of Regulatory/Compliance in a bank

University Degree (related to finance considered an asset)

CSC (Completed)

CPH (Considered an asset)

Scheduling:

Hybrid work environment: 4 days in office (downtown Calgary), 1 day WFH.

3 weeks of training; Monday - Friday. Hours: 9 a.m. - 5:00 p.m. MST

After training: Monday - Friday. Hours: 8:30 a.m. - 5:00 p.m. MST OR 9:30 a.m. - 6:00 p.m. MST

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.