Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5% Job Description Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world. About the team Worldpay is a leading payment processor and the largest merchant acquirer in the United States. Our U.S. technology platform is differentiated from our competitors' multiple platform architectures. It enables us to efficiently provide a comprehensive suite of services to merchants and financial institutions of all sizes as well as to innovate, develop and deploy new services, while providing us with significant economies of scale. What you will be doing You will maintain contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the Enterprise to the client and the client to the Enterprise You will manage personnel who assist in the management of the client relationship. Selects, develops and evaluates personnel to ensure the efficient operation of the function. You may monitor call queues, call volume, and other metrics. Analyze results and analyzes trends. Ensure the volume of work produced meets product/service standards and exceeds quality standards. You will keep abreast of new products/services and changes to existing products/services. You will maintain comprehensive knowledge of applicable products, services and company policies and procedures. You will ensure representatives are properly trained when new products are released or products are upgraded Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Travel required. What you bring: Bachelor's degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience Communicates ideas both verbally and in written form in a clear, concise and professional manner Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally Proven knowledge to represent the enterprise's entire range of products to the client and of the industry Proven track record in client relationship management and/or the sales of technology products and services You will ensure Standard Operating Procedures (SOPs) are followed. You will participate in SOP reviews and desktop procedure updates. Demonstrates the ability to lead by example and motivate professional level staff Displays strong leadership qualities, decision making abilities and strong business judgment Added bonus if you have: Financial institution experience or comparable experience Merchant experience, plus Quality Assurance experience in professional past Demonstrated customer-focused leadership ability Excellent negotiation and presentation skills What we offer you: A competitive salary and benefits A variety of career development tools, resources and opportunities The chance to work on some of the most challenging, relevant issues in the payment industry Time to support charities and give back in your community Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the . EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected char