POSITIONS IN CUMBERLAND AND HAGERSTOWN. Supervise a group of Case Management Specialists to ensure that work is completed thoroughly, accurately, and in a timely manner consistent with established agency policies and procedures. Reviews pertinent written documents, including case management actions, to ensure accuracy and completeness and to evaluate and make recommendations to managerial staff, in accordance with policy and procedure. Provides direct supervision of the Case Management Specialists by providing information and guidance, performance expectations and evaluations and recommending disciplinary action. Responds to inquiries from inmates, family members, outside agencies, attorneys and others regarding inmates incarceration and about agency policies and procedures, in person? by telephone and in writing. Coordinates, monitors and participates in training of case management unit staff to ensure continuity of services and to ensure compliance with agency policy and procedure. Disseminates and interprets relevant information pertaining to agency policy and procedure to other institutional departments via staff meetings and written correspondence to ensure knowledge and compliance. Assumes duties and responsibilities of a case Management Manager in the absence of the case Management Manager or in facilities without a manager, to assure continuity of services within the facility.