Position Summary:

The Ambulatory Care Associate II (“ACA II”), is a member of the patient care team and, as designated per established policies and procedures, performs technical, multi-skilled direct and indirect patient care activities. The ACA II works under the supervision of an administrator, a registered nurse (RN), physician, or non-physician provider (“NPP”) who delegates tasks based upon both patient and clinic needs. In addition to being able to perform the duties of an Ambulatory Care Associate I, the ACA II is expected to complete additional clinic tasks, including procuring external medical records, populating medication lists, following up on provider orders to ensure proper scheduling, facilitating genetic testing and taking/placing patient telephone calls. The ACA II also facilitates the coordination of care team resources during clinic to support efficient delivery of patient care.

Responsibilities:

1. Support the mission, vision, values of the Karmanos Cancer Center

2. Respect and abide by the McLaren Health Care Standards of Conduct

3. Demonstrate an understanding of and a commitment to exception customer service, including consistent demonstration of caring, respect, courtesy, respect for privacy, professionalism, and responsiveness.

4. Communicate effectively both verbally and in writing

5. Work effectively with other clinical and non-clinical staff and providers to deliver excellent patient care

Qualifications:

Required:

1. High school diploma or GED.

2. Completion of a certified nurse assistant program, a certified medical assistant program, or equivalent training.

3. Previous ambulatory experience required. Must have experience working with medical information systems and interacting with patients in a clinical setting.