This is an IN-OFFICE role located at:

• 100 Throckmorton Street, Fort Worth, TX 76102

  BENEFITS ELIGIBILITY -> DAY 1

WHO ARE YOU:

Do you have a knack for investigating? Do you have finesse in navigating sensitive conversations? Do you seek to understand and bring to resolution?

ABOUT US:

Deluxe Merchant Services (http://www.deluxe.com/) (formerly known as First American by Deluxe (http://www.first-american.net/) ) is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

Follow us on Deluxe LinkedIn (http://www.linkedin.com/company/deluxe/posts/?feedView=all) or First American by Deluxe LinkedIn (http://www.linkedin.com/company/firstamerican/posts/?feedView=all)

RESPONSIBILITIES:

You will minimize risk by monitoring daily merchant transaction exceptions. You will assess and gather additional information to make an audit recommendation/decision.

• Monitor/process daily release of funds via suspense system where investigation determines an acceptable risk

• Update online systems with account status, and contact customers to review company policies and procedure

• Maintain departmental spreadsheets of data for reporting purposes. These reports include, Audit Log-Monthly summary of all accounts that were investigated

• Member Alert to Control High-Risk Merchants (Formerly TMF)

• Monthly update of merchant matches and placements on Terminated Merchant File

• Input information into online systems such as the Merchant System, Suspense System, LP Online, SAM, Vital, and FDR in regards to account status and notes on each investigation

BASICS QUALIFICATIONS:

• Education/Experience: HS/GED AND 2 years of relevant experience; OR Associates Degree and 0 years experience

• Customer Service Experience

• Has ability to work with mathematical concepts such as probability and statistical inference

• Competently analyzes and prioritizes information to make appropriate recommendations

• Committed to meeting quality standards

• Can be trusted to keep sensitive information secure

• Must be 18 years of age or older

PREFERRED QUALIFICATIONS:

• Education/Experience: Associates Degree and 0 years experience

• Card issuer or merchant acquirer experience is preferred

• Ensures that the customer receives a superior product or service

• Listens attentively and responds effectively to customer complaints

Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .