Sr ATR Team Lead - 2406188738W

Description

The A2R Senior Team Lead is responsible for managing and overseeing end-to-end service delivery in the General Accounting function for specific business sector(s) and countries serviced by GFS-Asia Pacific (China).

Account to Report Process Management

• Responsible for the planning, management and overall delivery of services in the A2R function (cross sector) – including inter-company, fixed assets, general accounting, period end closing and others where required

• Participate and assist in strategic planning for GFS-Asia Pacific (China) where required

• Represent the A2R function for GFS-Asia Pacific (China)

• Lead change efforts into GFS-Asia Pacific (China) for A2R area

• Develop and implement A2R policies and procedures and ensure compliance as administered in GFS-Asia Pacific (China)

• Manage service levels and targets to ensure delivery as defined in Service Level Agreements

• Develop and evaluate performance indices to measure operational efficiency against best practice

• Resolve complex or critical process issues which go beyond GA team lead’s capabilities

• Review and analyze management reports as required and drive necessary actions for improvement

• Monitor resource utilization and manage resource allocation, including identifying changes to long term resource needs and implementing necessary actions

• Work closely together with other Process Managers (I2P/P2P, I2C) to insure best possible communication and interaction between the processes

• Develop, build and maintain relationships with all markets and business sector(s) serviced by GFS-Asia Pacific (China)

Audit and Compliance

• Ensure current processes, operations, systems, databases and information security are up to date and comply with proper accounting and legal principles/policies/procedures, including US GAAP, Company WWP (worldwide procedures), ICH, SOX and others

• Keep new initiatives’ implemented in compliance

• Support auditors and legal authorities with the execution of required activities – ensure staff and information are available as required

Customer Service

• Deliver service excellence and maximize customer service and satisfaction with managing the resources

• Develop effective working relationships with key stakeholders (external / internal customers, co-workers)

• Maintain professional attitude during service delivery and resolution of issues

• Ensure that service levels and targets are met as per Service Level Agreements

• Perform problem tracking and ensure that issues are escalated in a timely manner and properly documented, prioritized, tracked, and resolved

Continuous Improvement

• Lead identification of opportunities for continuous process improvement and innovate solutions and system enhancements so the team can operate in an efficient and cost effective manner

• Focus on simplification, standardization, quality improvement and cost minimization of process

• Proactive involvement in determining and implementing best practices

• Drive implementation of business process improvement initiatives to the team as required

• Ensure updated and/or improved process documentation and SOPs as required

• Manage the team work through the ERP application’s upgrade or transformation

People Management

• Develop and manage A2R team goals, work schedules and activities, back up procedures and staffing requirements to ensure coverage at all times

• Pro-actively allocate resources – including job rotation and cross training to facilitate knowledge sharing and people development

• Ensure team members have the appropriate skills, supporting tools and technologies via organizing training to enable them to deliver excellent customer service

• Provide leadership, coaching, counseling, training and guidance to the team so they can proactively carry out their role to the highest possible standard

• Set performance objectives, and monitor and evaluate team performance and open communication on a regular basis to ensure that service levels and targets as defined in Service Level Agreements are met; and take corrective action when required

• Create an positive environment that allows team members to grow and be continuously challenged

• Drive towards balanced workload, quality recruitment and high team motivation and morale

• Cultivate customer service culture and team cohesion through meetings and team building activities with management team and employees

GFS – Asia Pacific (China)

• Ensure the successful transfer of activities for service countries, for instance process documentation, knowledge transfer, resource evaluation, job shadowing and training delivery to up skill new hires

• Assist in other setup activities as required

Qualifications

• At least University degree in a finance related disciplines

• Obtained Certified Public Accountant or equivalent qualification is desired (eg. CPA/ACCA/CMA会计上岗证)

• At least 8 – 10 years of experience in the A2R function

• At least 3-5 years supervisory or team management experience desirable

• Good capability to read, write and speak English,Chinese, Japanese

Primary Location Asia Pacific-China-Jiangsu-Suzhou

Organization Johnson & Johnson Medical Suzhou Ltd. (7054)

Job Function Accounting

Req ID: 2406188738W