Who We Are...

VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in west Los Angeles. https://vcahospitals.com/animal-specialty-emergency

What We Do…

Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy) and Cardiology.

Why We Need You...

VCA ASEC continues to be a staple in the community for over 25 years, and growing our team members and customer service levels are essential to continue to provide the best care possible. Our customer service team is the first impression our clients receive and are essential to our clients entire journey. Looking for someone to support and grow our customer service team with higher support levels, trainings, and care. You are a vital reason why our CSR team is prepared and can focus on providing the best service and to build trust with clients, so that VCA ASEC has the privilege to care for pets in a time of need.

What this job entails...

Works with Client Service Manager to ensure the employees and clients are supported and cared for. Skills needed will be in staff and client relations, communication, high emotional intelligence, training, professionalism, leadership and compassion for pets and people. Some responsibilities will be:

• Assist with planning and executing customer service organization change

• Recruiting, hiring, and on-boarding new team members

• Assist with scheduling

• Work with manager to support the team and resolving employee concerns

• Plan and coordinate daily workload

• Supervise and coach team in providing outstanding and empathetic service to clients

• Assist and ensure the team addresses customer inquiries and concerns promptly and professionally

• Prevent escalated clients and resolve client concerns in a compassionate and professional manner.

• Assist in job training, team building and customer service skills

• Provide back-up assistance to team when needed or when short

• Identify and resolve problems that affect customer service quality and efficiency

• Handle high volume of calls and remains calm and efficient under pressure.

• Please note that positions can require flexible schedules, weekends, and some holidays.

Experience / Education:

• 3+ years of experience in client service leadership position

• Related Degree or experience equivalent

• Experience in veterinary medicine, specialty medicine experience a plus

• Compassion for pets and people

• High emotional intelligence

What We Value…

• Compassion

• Experience

• Forward-thinking

Why You Should Consider Us...

As a part of the VCA family, you will enjoy exposure to diverse and stimulating culture and cases. We support and provide continued education and create a system where you can continue to explore career growth and opportunities.

VCA Animal Hospitals offers a competitive compensation and benefits package, including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $ 66,560 - $ 74,500.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at vcacareers.com

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com