What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Video Conferencing Engineer is responsible for the planning, design, configuration, implementation, testing and transition to steady state support of Video Conferencing solution supported by infrastructure such as; network, telecommunication, server, storage or software across the enterprise. They will partner with peer engineering teams on best practices, process, standards, and configuration management. The Engineer evaluates vendor supplied hardware, components and software packages for fit and performance and makes recommendations to IT management. This individual modifies and/or debugs vendor-supplied utilities and packages. The Engineer maintains technical documentation for Video Conferencing systems and platform (Zoom) and associated technologies that support the implementation. The Engineer diagnoses isolates and debugs hardware and software problems and performs problem resolution. The role is responsible for delivering solutions that are stable, secure, scalable and cost effective, as well providing escalation support to the administrators.

Specialized Skills and Technologies

• Proficient in Microsoft Office Suite

• Knowledge of other MS Office Suite and software applications

• Expert level knowledge of the Zoom platform including cloud service, desktop application, and Zoom Room capabilities

• Experience in design and implementation of Video Conferencing solutions services and familiarity with QSC, Sennheiser, and Neat hardware

• Experience and working knowledge of Service Now

• Technical knowledge and skills as required for Tier 3 support

• Demonstrated understanding and awareness of the ITIL

• Problem management process and procedures

• Capability to understand SGWS application portfolio and how the different systems contribute to daily business operations

• Experience with components of IT infrastructure including remote access (VPN), remote support tools, laptops, and wireless device

Primary Responsibilities

• Dallas only

• Participate in on call rotation

• Up to 25% Travel

• Coaches others

• Research, evaluate and recommend Video Conferencing related software and hardware products and services

• Perform capacity and resource planning for Video Conferencing systems

• Assess risks and perform contingency planning

• Provide input to supplier management team to help establish the Video Conferencing related vendor service agreements

• Install, configure, and maintain Video Conferencing systems (hardware and software)

• Troubleshoot and resolve technical issues (tier two support)

• Provide input to supplier management team to help manage Video Conferencing related vendor service level agreements

• Stay up-to-date on Video Conferencing platforms and hardware related technologies

• Serve as a technical resource for infrastructure initiatives that require Video Conferencing expertise

Preferred Qualifications

• 4+ years of experience in Infrastructure engineering role as it relates to the hardware and software components that align to technologies supported at Southern Glazers

• Provide accurate and timely updates to work tickets, incidents, and outages

• ITIL Foundation certified

Minimum Qualifications

• Bachelor’s or Technical degree in related field or equivalent experience

• 4+ years of work experience in an Infrastructure or technical function

• Excellent verbal / written communication skills, strong attention to detail

• Change Agent with Managerial Courage

• Delivers Results

• Holistic Thinking

• Strategic mindset

• Teamwork & Collaboration

• Effective communication

• Ability to create, read, analyze, and interpret technical diagrams and written procedures

• Ability to arrange processes or data in order of patterns specific to policies, processes, or system requirements

• Ability to analyze and solve problems, think outside of the box and grasp technical concepts

• Ability to combine information or data to find relationships among seemingly unrelated events

• Experience in Video Conferencing environments and other infrastructure technologies that match SGWS’s infrastructure landscape

• Experience with design, implementation, configuration, tuning and optimization of technologies within SGWS’s landscape

• Must possess good problem-solving skills

• Understanding of hardware and software dependencies

• Coach, mentor and develop others

• The ability to translate business requirements to technical requirements

• Good verbal/written communication skills

• Strong attention to detail

• Strong team player who can work across multiple functional areas and disciplines

• Capability to understand SGWS’ application portfolio as well as how the different systems contribute to daily business operations

• Familiarity with ITIL concepts

Agile Delivery Values

• Openness – Team and stakeholders agree to be open about all work and challenges

• Commitment – Personally commit to achieving the goals of the team

• Respect – Respect your team members to be capable and independent

• Courage – You have courage to do the right thing and work on tough problems

• Focus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device

• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping

• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.