Instructional Technology Generalist

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Instructional Technology Generalist

Salary

$37,000.00 - $45,000.00 Annually

Location

Mount Laurel, NJ

Job Type

Full Time (35 hours)

Job Number

01161

Department

Distance Learning

Opening Date

03/15/2024

• Description

• Benefits

• Questions

Description

Offer a high-level of customer service to students, faculty, and staff; communicate effectively with both beginning and experienced technology users; analyze and solve problems; balance multiple priorities and simultaneous projects; research and resolve technical problems; collaborate with faculty, staff, and students in a multicultural environment and work effectively with minimal supervision. Create reports using data provided in the LMS and/or other technology applications. Maintain confidentiality, reset passwords, and assist in technology training and cybersecurity initiatives.

This is a Support Staff union position as stated in the Support Staff collective bargaining agreement- Grade 9

Specific Duties and Responsibilities

• Assists in managing the resolution of technical questions and issues and documenting the same.

• Assists in identifying, securing, and implementing new technologies as well as in the planning and implementation of existing instructional technology and training others to use these technologies.

• Performs a wide variety of clerical and administrative work related to instructional technology support at the college.

• Provides customer service and ensures that faculty, students, and staff are assisted within established procedures.

• Collaborate with the LMS Specialist and Instructional Designers to ensure that RCBC faculty and staff have appropriate support in the creation, improvement, implementation, and retooling of eLearning deliverables.

• Assist, coordinate, and develop or enhance online services offered to students, faculty, and other clients.

• Helps to produce, compile, curate, and secure learning materials in various formats to support teaching and learning needs. Assist with proofing captions for videos.

• Performs duties related to various eLearning platforms including course creation, instructor and student access, and platform maintenance.

• Handles inquiries from faculty, staff, and students on hybrid and online courses and course materials, and eLearning access issues including assisting with password resets following established college protocols.

• Performs other related duties as assigned.

OVERALL PURPOSE AND RESPONSIBILITY:

The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

Minimum Qualifications

Education Required:

Associate's Degree required; Bachelor’s Degree Preferred

Experience Required:

• Minimum of 5 years of experience working directly with students, faculty, and staff in an academic environment (preferred).

• Minimum of 1-year experience working in a development, support or administrative capacity with a Learning Management System (Blackboard Learn preferred).

Skills/Abilities /Knowledge /Other Requirements

• Able to think creatively to understand and diagnose complex student and faculty needs and translate these needs into appropriate technological solutions.

• Must be detail-oriented and possess strong organizational skills, with the ability to establish priorities, manage multiple demands and projects, and meet deadlines.

• Excellent communication and interpersonal relationship skills.

Additional Information

INSTITUTIONAL EFFECTIVENESS:

Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.

Employee Classification: Support Staff

Benefits- Support Staff 35 hours (https://www.rcbc.edu/sites/default/files/Documents/hr/RCBC_Benefits_at_a_Glance_-_Support_Staff_35_REV0224.pdf)

01

Do you have an Associate's Degree? Bachelor's Degree Preferred

• Yes

• No

  02

  Do you have the following required experience?: 1. Minimum of 5 years of experience working directly with students, faculty, and staff in an academic environment (preferred). 2. Minimum of 1-year experience working in a development, support or administrative capacity with a Learning Management System (Blackboard Learn preferred).

• Yes

• No

  Required Question

Agency

Rowan College at Burlington County

Address

900 College Circle Drive

Mount Laurel, New Jersey, 08054

Phone

856-222-9311 ext. 1584

Website

http://www.rcbc.edu