Global Account Management and Technology Lead

Job ID

161893

Posted

09-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Executive Management

Location(s)

Mountain View - California - United States of America

We are seeking a Global Account Manager and Technology Lead to provide leadership and support for an American multi-national technology client. This position is part of CBRE's Technology Media Telecommunications Sector and is based from our Mountain View, CA office. The ideal candidate will have solid expertise in global account management and strategy, including people management, process improvement and driving change management.

About the role

As a CBRE Account Management and Technology Lead, you will assist with the oversight of the department responsible for delivering all client commitments.

This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What you’ll do

Directly leads all aspects of and provides strategic direction and leadership to multiple teams, in order to help improve the accounts operational performance, continuous improvement, risk and compliance, governance and safety and people.

Work in conjunction with the account AD and Functional leads, to identify and support the ongoing development and improvement of the account operations.

Provides leadership and direction to IT and business units in developing and maintaining effective and efficient programs. Develops strategy and roadmaps for business applications and for all business applications support. Ensures that operational compliance is well managed and meets service-level standards.

Serves as liaison to business units as needed. Participates in the sales pursuit process as needed.

Drives the Governance, Risk and Compliance focus including managing team members to support the development of associated standard methodology and procedure documentation, alongside ensuring contractual requirements are being supervised and met.

Overseeing the HSE teams to ensure all vital HSE activities are being implemented, measured and reported, and that the ongoing HSE culture is being reinforced and developed across the account.

Provide formal supervision to employees. Supervise the training and development of staff. Conduct performance evaluations and coaching. Be responsible for the recruiting and hiring of new employees.

Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

Interact and advise clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.

Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.

Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.

Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.

Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.

Apply a robust knowledge of multiple subject areas, the business, and key drivers which impact departmental and cross-functional performance.

Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.

Identify and solve multifaceted, sophisticated, operational, and organizational problems leveraging the appropriate resources within or outside the department.

Significantly improves and changes existing methods, processes, and standards within job discipline.

What you’ll need

• Bachelor's Degree preferred with 8-12 years of proven experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and exciting performance and retention is helpful.

• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and balance problems.

• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Expert organizational skills and a sophisticated inquisitive mindset.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $240,000 annually and the maximum salary for the position is $260,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, experience, and location. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)