JOB RESPONSIBILITIES
Perform software installations, updates, and upgrades.
Certify network software for proper installation and operation.
Assure proper day to day software operations for all locations.
Assure long term software compatibility.
Provide technical support for our suite of applications, including troubleshooting issues and resolving user problems in a timely manner.
Collaborate with cross-functional teams to identify and implement solutions for application-related issues.
Perform platform customizations by working with application leads, Compliance and Legal to customize, test and obtain approvals.
Research, evaluate, and recommend, new software and platform applications.
Keep up to date with software releases and features.
Provide custom training programming as approved by Manager Application Systems.
Write and maintain interface programs and utilities.
Document support processes, procedures, and resolutions for future reference.
Create policies and procedures to assure proper infrastructure security and disaster recovery.
Manage user accounts, permissions, and access rights in applications.
Assure global compatibility and standardization of applications and platforms on both corporate and outside party basis.
Work closely with other department personnel and outside vendors to assure complete compatibility between applications and platforms systems with other systems hardware and software.
Stay up-to-date on industry trends and best practices in application support.
Other duties as assigned.
SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE
Associate's degree or two years of college Computer Science, Information Technology, or related field.
1-2 years of experience in application support or a similar role.
Strong understanding of software applications, databases, and systems integration.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Attention to detail and a commitment to delivering high-quality support services.
Valid driver's license.
WORKING CONDITIONS
A dynamic and collaborative work environment.
Some travel required.


Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity