Job Summary

The Warehouse Agent position coordinates the picking function of the warehouse, responding to communication from sales teams and ensuring the warehouse departments are operating on the correct information. A typical day as a Warehouse Agent consists of reviewing open orders from the sales teams, processing changes to orders, assigning pick priority, and communicating pick orders to the Warehouse team. The Warehouse Agent is also responsible to ensure that inventory is updated when product is customized for individual orders. Agents work closely with other warehouse employees to ensure products are received, stored, and shipped both safely and efficiently.

The Warehouse Agent reports to the Picking Supervisor andmay report to the Knox or Ridge warehouse location depending on volume and business needs.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include but are not limited to :

• Query the warehouse management system (WMS) to generate and print pick tickets

• Sort pick tickets by customer, delivery method and priority/urgency

• Organize pick tickets for our pickers to retrieve and complete in order or priority/urgency

• Cancel pick tickets upon request from the sales force

• Provide replacement products to our configuration techs for defective items

• Report receiving purchase order (PO) issues such as damages, shortages, overages or incorrect products to our vendors

• Resolve requests from other departments, including:

• Order modification

• Order cancelation

• Configuration staging requests

• Return of products to inventory by physical retrieving the item and verifying stock levels, counts, and navigating the WMS

• Troubleshoot WMS issues that prevent or delay the printing of pick tickets with developers and technical departments

• Transfer inventory to and from configuration room or returns department upon request

Qualifications

• Associate’s degree and 1 year in Warehouse experience or minimum 2 years warehouse/office combined experience

• Must be able to communicate (verbal/written) in English

• Ability to operate a computer and navigate in a Windows based platform

Required Skills

• Ability to work in a fast paced environment

• Ability to take direction and follow instructions

• Ability to be detailed oriented

• Ability to complete tasks with accuracy and efficiency

• Ability to work independently or part of a team

• Ability to show initiative to complete tasks without direct instruction

• Ability to understand and apply management feedback

• Ability to demonstrate professional attitude

• Ability to multi task and prioritize work

• Excellent communication skills(written/verbal)

• Excellent troubleshooting skills

• Excellent organizational skills

Preferred skills:

• Ability to operate a forklift

Unique Requirements

• Overtime and weekend work are available, and may be required throughout the year

• Position requires the ability to move or lift up to 50lbs

Additional Information

• The estimated hourly pay range for this position is $18.75 - $25.00 plus a quarterly bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-NJ-Piscataway

Requisition ID 2024-17102

Approved Min (Total Target Comp) USD $18.75/Hr.

Approved Max (Total Target Comp) USD $25.00/Hr.

Compensation Structure Hourly Pay Plus Bonus

Category Warehouse & Integration Center