Constituent Services Officer

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Constituent Services Officer

Salary

See Position Description

Location

Pittsburgh, PA

Job Type

CS Exempt, Full Time

Job Number

24-CCSM-05

Department

City Controller

Opening Date

05/20/2024

Closing Date

6/10/2024 4:00 PM Eastern

FLSA

Non-Exempt

Bargaining Unit

01

• Description

• Benefits

• Questions

POSITION SUMMARY

The Constituent Services Officer plays a pivotal role within the Office of the City Controller, serving as a key liaison between the Controller’s Office and the residents of Pittsburgh. They are responsible for overseeing the delivery of exceptional constituent services, addressing inquiries, resolving issues, and advocating for the needs of the community. The Constituent Services Officer ensures that all residents receive timely and effective assistance, fostering trust and engagement with city government.

The ideal candidate will demonstrate strong leadership skills, setting clear performance objectives for both individuals and the team. They will excel in communication and relationship-building, exemplifying active listening to foster a collaborative, high-performance work environment.

Department : Controller's Office

Salary : $66,179 per year.

Posting Type: Announcement

Union : None, this is a non-union position.

Civil Service Classification : Exempt

REQUIREMENTS

General Application Requirements :

You must submit or show proof of all of the following at the time of filing your application (unless otherwise indicated below) or your application will be disqualified. Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.

• Applicants must submit a complete application including education, work experience, a resume (if applicable) and completed supplemental questions.

• Applicants must become residents of the City of Pittsburgh prior to employment and remain a resident throughout employment.

• Click here (https://arcg.is/vD5Hn) to view a map of City of Pittsburgh neighborhoods.

• Applicants must comply with the City of Pittsburgh's COVID-19 vaccine mandate.

NOTE: The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes but is not limited to criminal background, driver's license and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration for employment based on the results of their background investigation (as it relates to the job for which the applicant is being considered) .

NOTE: Candidates being considered for employment will be required to submit official transcripts to verify of their post-secondary education (college/university, trade school, etc.) prior to being hired by the City of Pittsburgh. Transcripts must be submitted at the time of any/each job interview you have with the City of Pittsburgh.

Qualifying Requirements :

Your City of Pittsburgh application will be reviewed, and your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will be sent an eligibility letter regarding your eligible/ineligible status.

• WORK EXPERIENCE : The application must show four (4) years of full-time paid experience in constituent services, community advocacy, or public administration, with at least three (3) years in a supervisory or managerial role. (Less than full-time experience will be calculated on a pro-rated basis).

• EDUCATION/TRAINING : The application must clearly show a minimum of a Bachelor's degree from a fully accredited institution in Communications, Public Administration, or a related field. (See NOTE under the General Application Requirements Section above regarding the verification of education/training).

• EQUIVALENCY : Education/training and/or work experience may be substituted on a year for year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position ( based on the sum of work experience and education/training listed above) . The Total Qualifying Requirement is eight (8) years. (See NOTE under the General Application Requirements Section above regarding the verification of education/training).

CIVIL SERVICE EXAMINATIONS

If you meet the qualifying requirements listed above, you will be sent a letter of admission (when applicable) for the following examination(s). You must pass the written and/or performance examination(s) in order to have your name placed on the official Civil Service eligibility list for this position. Candidates who receive job offers must pass a medical examination (when applicable) prior to start date.

• Written : None required for this position.

• Performance : None required for this position.

• Medical : None required for this position.

POSITION DUTIES

• Provides guidance and support for escalated constituent or vendor inquiries.

• Reviews teams work for accuracy and completeness, ensuring timely case resolutions.

• Produces regular reports on constituent/vendor inquiries and neighborhood progress.

• Coordinates community meetings for the Controller around the City of Pittsburgh and attends meetings with the Controller.

• Works with the Mayor's Office, City Council and other City departments to ensure follow-up on all constituent inquiries that may come into the Controller's office, including those via the Controller's Office "Fraud Hotline."

• Monitors and responds to emails that come to the office via the City Controller's Office email account.

• Performs other related tasks as required.

  CLICK HERE (http://www.governmentjobs.com/careers/pittsburgh/classspecs) to view the full job description including knowledge, skills, and abilities and working conditions for this position. Locate and click on the position title to view the complete job description.

Full-time City employees receive a comprehensive benefit package including:

• Health, Dental and Vision Benefits

• Pension

• Voluntary Deferred Compensation Plan

• Tuition Reimbursement

• Paid Holidays

• Paid Vacation

• Personal Days

  (Benefits may be modified based on collective bargaining unit terms.)

  01

  All City of Pittsburgh positions require you to become a resident prior to your official start date. If you are not a City of Pittsburgh resident: Are you willing to relocate to reside within City limits if you are offered this position?

• Yes

• No

  02

  Do you have at least four (4) years of full-time paid experience in constituent services, community advocacy, or public administration, with at least three (3) years in a supervisory or managerial role?

• Yes

• No

  03

  If so, please explain experience in detail.

  04

  Do you possess a Bachelor's degree from a fully accredited institution in Communications, Public Administration or a related field?

• Yes

• No

  05

  If so, please list your field of study.

  06

  Did you remember to attach your complete resume with this application? If you did not, your application may be disqualified.

• Yes

• No

  07

  Due to the City of Pittsburgh's COVID-19 vaccine mandate, the City of Pittsburgh requires all employees to be vaccinated against COVID-19. Do you agree to provide proof of vaccination if you are selected to fill this position?

• Yes

• No

  Required Question

Agency

City of Pittsburgh

Address

414 Grant Street Room 431 Pittsburgh, Pennsylvania, 15219

Phone

412-255-2710

Website

http://www.pghjobs.net

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