Job Information
Bluestone Physician Services Patient Services Representative in Tampa, Florida
Bluestone Physician Services’ unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses and social workers collaborate with patients’ other healthcare providers and families.
Our Care Model delivers customized care that is preventive, proactive, and includes all members of the care team, patients and their families. Our patients experience 21% less ER visits, 36% less hospitalization and 41% less hospital re-admissions compared to patients with similar conditions and complexities.
Bluestone has locations in Minnesota, Wisconsin, Florida and uses a mobile clinic approach to provide care to patients within Assisted Living, Memory Care, and Group Home Facilities.
At Bluestone, our employees are our most valuable asset. We know our success is only possible through the hard work and dedication of each of our employees.
Bluestone has been named to the Star Tribune's Top Workplace list every year since 2013! Bluestone also achieved Top Workplace USA!
Position Overview :
Join our revenue cycle team in a full-time phone triage and administrative support position. The Patient Services Representative is an important part of the administration team.
This hybrid role is based out of the Tampa office. The work environment includes alternating weeks in office and working remote.
Bluestone Physician Services - Tampa Office
10150 Highland Manor Drive
Tampa, FL 33610
Responsibilities :
This role has two buckets of primary responsibilities including answering and routing a high-volume of incoming phone calls, supply ordering, and other miscellaneous administrative tasks while providing crucial support as a member of our Revenue Cycle team by addressing caller’s billing or insurance inquiries, processing patient payments, and overseeing incoming and outgoing mail responsibilities.
Route incoming phone calls to appropriate party
Sort, Scan and distribute incoming mail including patient and insurer payments, payor correspondence, and returned statement mail
Manage and order supplies for office and field staff
Manage outgoing mail and shipping including the generation of collection letters
Assist with various administrative tasks as needed
Process payment(s) on behalf of patient or patient representative
Generate printed claim materials, process and mail
Schedule will be Monday-Thursday 8am-5pm & Friday 8am-3pm (no evenings or weekends)
Qualifications :
Education/Certification/Experience
High school diploma or equivalent required
Previous phone experience preferred, but not required
Knowledge/Skills/Abilities
Knowledge or an understanding of healthcare documents and patient care notes preferred, but not required
Knowledge or understanding of insurance, billing or collections best practices preferred, but not required
Detail oriented and accurate
Collaborates effectively within team setting with clinical and non-clinical staff
Ability to deal with change and ambiguity
Excellent interpersonal and customer service skills
Excellent written and verbal communication skills
Computer proficient, 45+ WPM typing
Demonstrated compatibility with Bluestone’s mission and operating philosophies
Demonstrated ability to read, write, speak, and understand the English language
Bluestone Benefits :
Health Insurance
Dental Insurance
Vision Materials Insurance
Company paid Life Insurance
Company paid Short and Long-term Disability
Health Savings Account (with employer contribution)
Flexible Spending Account (FSA)
Retirement plan with 4% matching contributions
Eight paid holidays for office closures plus two floating holidays
Three weeks (15 Days) Paid Time Off (PTO)
Regular business hours
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