[The objective of the Greeter is to welcome patients and their families to all ORI facilities in a friendly, efficient, and courteous manner. The Greeter is also responsible for assisting with patient check-in, inquiries, directions, and initial questions regarding the facility while providing a team-based approach to patient care and an exceptional patient experience. The Greeter will emphasize highly personalized care and help patients surpass barriers to healthcare by improving the patient/provider relationship. [Duties and Responsibilities include but are not limited to:]{gotham="" book""=""}]{gotham="" book""=""}

1. Greet patients in a prompt, courteous and helpful manner.
2. Provide excellent customer service to incoming patients by directing patients to their specific department needs.
3. Assist patients with wheelchairs (pushing and pulling)
4. [Distribute paperwork to appropriate team:]{gotham="" book""=""}
   1. Patient Navigators: TDI, FMLA, etc.
   2. Medical Secretary: Disability Insurance (Aflac, Unum)
   3. Medical Records: Medical Records Requests
   4. Miscellaneous: Walk in requesting copies of X-ray, MRI, and MRI follow up notes
5. Accurately and expeditiously register and update patients demographic information.
6. Collects patient copays and past due balances.
7. Complete End Reconciliation
8. Remain accountable and follow through on all commitments made to patients.
9. Compliance with HIPAA and OSHA regulations
10. Responsible for contributing to department development.
11. Other duties may be assigned as necessary.

[Performance Requirements: [Knowledge:]{gotham="" book""=""}]{gotham="" book""=""}

1. Health iPass
2. Excellent computer skills
3. Microsoft Suite (including Outlook, Word, Excel, Calendar)
4. Effectively communicate tasks or projects to team members
5. Ability to collaborate with supervisory teams and administrators on projects or assigned tasks.

[Skills:]{gotham="" book""=""}

1. Ability to have an upbeat and positive attitude.
2. Maintain a clean and professional appearance.
3. Familiarity and follow through with all HIPAA compliance.
4. Attention to detail.
5. Self-motivated, showing initiative to tackle important issues, problems, and tasks.

[Abilities:]{gotham="" book""=""}

Embracing ORIs mission and vision through friendly and patient-oriented service

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