Medline Industries has an immediate opening for a Senior Account Representative in the Dynacor product division! This position will be based out of our Williamston, MI location and will offer a hybrid model of work.

This person is the main resource supporting internal Acct Rep team for Product Support and end to end kitting process questions. The Senior Account Representative will act as the first point of escalation for account rep team, plan and prep formal training classes for new team members and other new employees in Kitting when requested. Identify continued education training for all team members, by creating or updating training docs, bring in guest speakers from other product divisions. Perform and document monthly audits for Quality for Supervisor review.

Territory Management alignment designated to Support Sales Reps across all Medline classes of trade, both domestic and international. Create and manage custom pack programs, margin improvement, and key customer initiatives from start to execution. Manage daily quoting, pack sampling, contract approval, new item creation, and/or large project execution with minimal guidance. Apply organization and attention to detail to ensure accurate prioritization to meet Sales commitments. Projects include pack reviews, standardization projects, formal RFP's, informal RFP's, large quoting projects and BOM maintenance, and ad hoc divisional needs. Serve as a subject matter expert, demonstrating understanding of end-to-end kitting process, making decisions on sourcing new items, offering alternative components, driving margin improvement; the accuracy of these decisions directly impacts the profitability of the quoted kits. Manage multiple ongoing projects, using multiple systems and tools to support sales activities and contribute to the implementation of strategic objectives.

Major Responsibilities:

Identify and/or lead, coordinate, document process improvements and training documents to support team maintain high quality service to our Sales Representatives and Customers. Provide accurate technical guidance on more complex issues, develop solutions and implement action plans. Intervening when gaps in support are evident between internal/Sales/Customers.

Managing special/unique/escalated Customers, help design internal support process by identifying limitations along with needs through implementation.

Initiate collaboration with Product Manager, Master Data, Sample Room, Production Control, and additional departments as needed on unique requests, initiatives and future state goals.

Standard Reporting and Data Analysis for internal and external teams, identifying outliers and data discrepancies.

Identifying needed system gaps, gathering feedback from peers, offering solutions to management. Testing system enhancements (UAT testing) For Bugs, Stars, and enhancements with I.S. PC Apps team.

Partner with Sales to ensure all required information is received in order to begin quoting process including customer, IDN, GPO requirements. Review various customer provided data to determine Kitting division should quote, ultimately driving sales growth and profitability across each business unit. Use knowledge and skills to determine tray type, component cross-reference, and tray structure with full understanding of implications both clinically and internally. Demonstrate this knowledge by cross-referencing competitive trays and components to create quotes, provide samples, and initiate set up in manufacturing system.

Collaborate with other divisions, departments, and Sales to keep the quote opportunity moving forward; including an internal review of cost impact, missing contract prices, ensuring division minimums are met or offering alternative cost savings opportunities. Work with Sales and communicate quote updates to keep financials accurate. Educate Sales Reps and Product Man